Privacy Policy

Last Updated: May 12, 2026.

At Shift and Soul, we believe that trust is the foundation of every honest connection—whether it’s our connection to nature or our connection to you. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.shiftandsoul.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this as “Device Information.”

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device, often including an anonymous unique identifier.

• Log files: Track actions occurring on the Site, collecting data including your IP address, browser type, Internet service provider, and date/time stamps.

• Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect “Order Information” from you, including your name, billing address, shipping address, payment information (Credit/Debit Cards, PayPal), email address, and phone number. We do not store full credit card numbers on our servers; we use secure, PCI-DSS compliant third-party payment processors.

How We Use Your Personal Information

We use the Order Information generally to fulfill any orders placed through the Site (including processing your payment, arranging for shipping, and providing invoices and order confirmations). Additionally, we use this information to:

• Communicate with you regarding your order status.

• Screen our orders for potential risk or fraud.

• Provide you with information or advertising relating to our products or services based on your preferences.

Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us provide our services and fulfill our contracts:

• E-commerce Platform: We use trusted platforms to power our store and manage your data securely.

• Shipping Partners: We share your address and contact details with carriers (USPS, UPS, FedEx, or DHL) to deliver your orders.

• Analytics: We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your data here: https://www.google.com/intl/en/policies/privacy/.

• Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information.

We do not sell your personal information to third parties.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications. You can opt-out of targeted advertising by using these links:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Digital Advertising Alliance: https://optout.aboutads.info/

Your Privacy Rights

• California Residents (CCPA/CPRA): You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

• European & UK Residents (GDPR): You have the right to access, correct, or erase your data. Please note that your information is transferred outside of Europe, including to the United States.

If you would like to exercise these rights, please contact us via the information below.

Data Security & Retention

We take reasonable precautions and follow industry best practices to protect your information. Sensitive data, such as payment details, is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. We maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

• Store Name: Shift and Soul

• Store Address: 3214 SW 29th St, Topeka, Kansas 66614, United States

• Email: support@shiftandsoul.com

• Phone: +1 914 352 9423

• Support Hours: 9:00 AM – 5:00 PM CT, Monday – Friday