Return & Refund Policy

Last updated: May 12, 2026.

At Shift and Soul, we aim to provide a fair, transparent, and clear return and refund process. Please read this policy carefully before placing your order.

SECTION 1 — 30-Day Return & Refund Policy

You may request a return, replacement, or refund within 30 days of delivery under the following conditions:

• Items with manufacturing or printing defects.

• Products damaged during transit.

• Incorrect items received.

• Orders lost in transit (provided a valid shipping address was entered).

Requirements for Returns:

• Items must be unused, unwashed, and in their original condition and packaging.

• Customers must provide clear photo or video evidence demonstrating the issue to our support team.

• All return requests must receive prior authorization from our team.

SECTION 2 — Non-Returnable Cases

Because our products are printed specifically for your order based on our pre-designed catalog, we cannot accept returns, exchanges, or provide refunds in the following cases:

• Wrong size selection by the customer (please consult our size charts before ordering).

• Change of mind, personal preference, or buyer’s remorse after purchase.

• Packages lost, misdelivered, or delayed due to incorrect or incomplete addresses provided at checkout.

• Delivered but Not Received: If a shipping carrier marks a package as “Delivered” but you have not received it, Shift and Soul is not responsible for issuing refunds or replacements. In these situations, we recommend contacting the shipping carrier directly to file a claim. We will assist you by providing any shipping data available from our end to support your investigation.

SECTION 3 — Order Cancellation & Address Changes

You may cancel your order or request an update to your shipping address free of charge within 6 hours of placement.

To request a cancellation or address change, please email support@shiftandsoul.com immediately with your order number and the specific request in the subject line.

After 6 hours, orders enter the printing process and cannot be modified or canceled.

SECTION 4 — Refund & Replacement Process

To file a claim, please email support@shiftandsoul.com within 30 days of delivery with the following details:

1. Your order number.

2. Clear photo or video evidence showing the defect or damage.

3. A brief description of the issue.

Processing Timeline:

• Review: Claims are reviewed within 2–3 business days.

• Approval: If approved, a replacement or refund will be issued within 2 business days.

• Refund Credit: Approved refunds will be credited back to your original payment method. It typically takes about 5 business days for the funds to appear in your account, depending on your financial institution’s processing policies.

* Note: For physical returns, you must receive explicit approval from our support team first. Upon approval via email, our team will provide you with the exact return instructions and the physical address of our return facility. Please do not ship items back to the manufacturer or our Topeka, Kansas business address without receiving this prior email authorization, as unauthorized returns cannot be tracked or processed.

SECTION 5 — Return Shipping Costs

We believe in taking full responsibility for our work. Here is how we handle return shipping costs:

Merchant Responsibility:

Shift and Soul covers return shipping costs if:

• The item has a manufacturing defect.

• The product was damaged during shipping.

• The wrong item was sent by our team.

In these cases, there are no hidden fees or restocking charges for these returns.

Customer Responsibility:

Because our items are explicitly made-to-order, we do not accept returns or process refunds for customer errors, such as selecting the wrong size or changing your mind after the 6-hour cancellation window. If a package is returned to our facility by the carrier due to an incomplete or incorrect shipping address provided at checkout, the customer will be responsible for the reshipment costs.

SECTION 6 — No Direct Exchanges

We do not process direct exchanges for different items, sizes, or designs once an order has been printed.

If you realize an error was made, please contact us within the 6-hour cancellation window to cancel the order, allowing you to place a new one with the correct details.

SECTION 7 — Out of Stock Policy

In the rare event that a specific product style or size becomes unavailable after your purchase, we will notify you immediately via email.

We will offer you the choice of a comparable alternative or a full refund. We will never substitute any product without your explicit prior consent.

SECTION 8 — Shipping Fees

Please note that original shipping costs paid at the time of purchase are non-refundable.

SECTION 9 — Contact Information

For any return, refund, or replacement inquiries, our support team is ready to assist you:

• Store Name: Shift and Soul

• Store Address: 3214 SW 29th St, Topeka, Kansas 66614, United States

• Email: support@shiftandsoul.com

• Phone: +1 914 352 9423

• Support Hours: 9:00 AM – 5:00 PM CT, Monday – Friday